FAQ - The most frequent questions about the Baser parasol bases and the answers to these questions

We want to give you a good experience and provide you with great service. For that reason, we are always ready to help you if you have any questions.
In our FAQ, you will find our answers to the questions that we receive the most. However, if you shouldn't find an answer to your question in our FAQ, you are more than welcome to get in touch with us. At the bottom of this page, you will find our contact information.

Product information

Which parasol base should I choose?

Schluss mit Rohren und Sonnenschirmen, die nicht zueinander passen. Unser Sonnenschirmständer ist praktisch, weil er immer zu Ihrem Sonnenschirmstock passt, unabhängig von Form, Farbe oder Durchmesser. Mit anderen Worten, die perfekte Ergänzung für jeden Sonnenschirm.

Windgetestet bis 40km/h

Our parasol bases are divided into two main categories: One primarily for the garden or the terrace, and one for the balcony.
Below you will find a more detailed overview:

  • 50kg = For parasols with a screen diameter of up to 3,5m
  • 40kg = For parasols with a screen diameter of up to 3m
  • 30kg = For parasols with a screen diameter of up to 2,8m
  • 25kg = For parasols with a screen diameter of up to 2,2m
  • 20kg = For parasols with a screen diameter of up to 2m

Tip: The 50kg model can also be used for parasols with a screen diameter of 4m if you place it in a wind-sheltered location.  

Is the parasol base also suitable for cantilever parasols?

Our parasol bases are not suitable for cantilever parasols. Instead, we recommend that you use our sandbags as weight for your cantilever parasol. Read more.

What size of parasol is the base suitable for?

Thanks to their innovative design, the Baser parasol bases fit almost all market parasols. No matter the size of the screen or the diameter of the pole.

  • The 50kg and 40kg model: suitable for parasols with a screen diameter between 3-3,5m and a pole diameter between 28-58mm.
  • The 30kg model: suitable for parasols with a screen diameter of up to 2,8m and a pole diameter between 25-45mm.
  • The 25kg and 20kg model: suitable for parasols with a screen diameter between 2m and 2,2m and a pole diameter between 20-40mm.

With what type of sand should I fill the sandbags?

You can use almost any type of sand, but we recommend playing sand or other forms of fine-grained sand. If you do not already have sand at home, you can buy it at the nearest DIY store or garden center.

Tip: You can add 0,5-1 litre of water to the sand of each sandbag. This makes the sand inside the inner plastic bags spread out more evenly and also adds more weight making your parasol base even more stable.  

Are the sandbags delivered with sand?

Everything but sand is included when you purchase the Baser parasol base.
Make sure to buy enough sand for the sandbags according to the model that you have purchased. So, if you for example purchase the 40kg Baser parasol base, make sure to buy enough sand so you can fill the sandbags with 20kg each.

Why is sand not being delivered with the parasol base? It's quite simple: Without the weight of the sand, transportation is cheaper, faster and more environmentally friendly. This allows you to get a high-quality product for a better price and with less CO2 emissions than with other parasol bases.

What are the parasol bases made of?

At Baser, we only use the best materials. We pay special care to the material used to produce our parasol bases.
For the parts of the base, we use a very strong and durable composite material that is reinforced with glass fibers. This material is "regenerated" which means that it is a recycled production material. The material can withstand heavy loads without breaking and it is therefore perfect for holding your parasol upright in your garden or on your balcony.
The material is also UV-resistant which ensures that the colors of the parasol base do not fade.

Did you know...? The glass fibre reinforced material that we use is so strong and flexible that it is also often used in the manufacturing of a lot of parts for car engines. Glasfaserverstärktes PA6 ist ein Material, das so stark und gleichzeitig so flexibel ist, dass es bei der Herstellung vieler Teile eines Automotors verwendet wird.

What are the sandbags made of?

The fabric of the sandbags is made of a material called olefin. During the manufacturing process, the fabric is treated with a Teflon coating to make it as resistant and durable as possible. All that, in order to provide you with a high-quality parasol base that will be a great addition to your garden for years to come.

Olefin, the fibres used in the fabric of our sandbags, is a very durable and resistant material. The type of olefin we use for our sandbags is fully dyed. Fabrics used in outdoor products are oftentimes only coloured on the surface, whereas the olefin that we use is 'solution dyed'. This is best explained by the following example: Imagine a carrot and a radish. The characteristic red colour of the radish is limited to the surface, while the carrot is fully coloured. Because the colours of our sandbags are not just superficial, they do not fade when the sandbags are exposed to the rays of the sun.

The Teflon coating makes the fabric of the sandbags water-repellant, dirt- and mildew-resistant. This means that the sandbags are almost completely maintenance-free.

What are the dimensions of the Baser parasol bases for the garden?

What are the dimensions of the Baser parasol bases for the balcony? 

What are the dimensions of the sandbags?

Can I buy sand from you?

No, we don't sell sand.

Where do I then find the sand that I need for filling the sandbags?
You can buy sand at most DIY or gardening stores. It is also often possible to buy sand online through the homepage of these stores.

The use

What’s so great about an easy-to-move parasol base?

Schluss mit Rohren und Sonnenschirmen, die nicht zueinander passen. Unser Sonnenschirmständer ist praktisch, weil er immer zu Ihrem Sonnenschirmstock passt, unabhängig von Form, Farbe oder Durchmesser. Mit anderen Worten, die perfekte Ergänzung für jeden Sonnenschirm.

Windgetestet bis 40km/h

An easy-to-move parasol base is important because most parasol bases on the market can be harmful for your back when moving them. Not to mention the hassle of moving a lump of 50 kg concrete or granite!
Even if moving your parasol base is not something you often do, you have probably encountered several times during the summer when it was necessary. One time is all it takes to severely hurt your back.

There is another benefit of having an easy-to-move parasol base. You do not need to move the garden furniture around the parasol, as you can easily move the parasol and its base. This might not be something you often think about, but with a Baser parasol base, you will always have a much easier option to create shade than with other parasol bases available on the market.

Why is the parasol base from Baser easier to move than other parasol bases? Simple! A granite parasol base typically weights around 50 kg – just like our 50 kg model. The difference between the two is that instead of having a solid block of 50 kg, we use two sandbags of 25 kg so you never have to move 50 kg around in one go which could really hurt your back. The sandbags are also equipped with a practical handle that allows you to move it around much easier.

How stable is the Baser parasol base?

The Baser parasol base can withstand winds of up to 12 m/s (about 40 km/h). We don't recommend you to use your parasol in such windy conditions. However, this reflects the high stability of the Baser parasol base.
In order to demonstrate to you how stable the parasol base is, we took it to the always windy North Sea at the Danish coastline.
Have a look at the short video below to see how the parasol base did
:  

Why is the Baser parasol base so stable? The unique design of the Baser parasol base makes the parasol extremely flexible and thereby allows the parasol to sway slightly from one side to the other, while the sandbags hold the base of the parasol firmly grounded. Because the parasol is able to sway, the risk of it tipping over is reduced.

How to assemble the parasol base for the garden? 

We are aware that our parasol base is quite different from most other parasol bases on the market. But don't worry, we have made the assemble very easy for you.

Below, you will find both an illustrated and a video guide to help you get started:

Assembly guide with pictures:

Video guide:

If you - despite the assembly guides above - still have questions regarding the assembly, don't hesitate to write or call us.
You will find our contact information at the bottom of this page.

How to assemble the parasol base for the balcony?

We are aware that our parasol base is quite different from most other parasol bases on the market. But don't worry, we have made the assemble very easy for you.

Below, you will find both an illustrated and a video guide to help you get started:

Assembly guide with pictures:

Make sure that the circles and squares on the base and on the ring match each other, when you place the locking ring.

Video guide:

If you - despite the assembly guides above - still have questions regarding the assembly, don't hesitate to write or call us.
You will find our contact information at the bottom of this page.

How do I store my parasol base during winter?

First of all, you will have to decide whether you want to disassemble your parasol base or not. If you have enough room, you can simply store as is. However, our innovative design allows you to easily disassemble your parasol base and store it in a bag or in its original packaging.

Tip: While the parasol is stored during winter, you can use the sandbags for other purposes. Our outdoor sandbags are for example ideal for securing your dying rack or as a doorstop.

If you come up with another brilliant use for the sandbags, please feel free to take a picture and send it to info@mybaser.com - we always love to get feedback like that from our customers!

Production and sustainability

Where are the products being manufactured?

Schluss mit Rohren und Sonnenschirmen, die nicht zueinander passen. Unser Sonnenschirmständer ist praktisch, weil er immer zu Ihrem Sonnenschirmstock passt, unabhängig von Form, Farbe oder Durchmesser. Mit anderen Worten, die perfekte Ergänzung für jeden Sonnenschirm.

Windgetestet bis 40km/h

All our products are manufactured and assembled in Europe. The fabric for our sandbags is made in Spain, and later sewn into sandbags in Poland.
All composite parts of the parasol base are made in Denmark. More specifically in the city of Randers where all our products are also packaged and shipped.
For us, it is all about ensuring that our customers always get the best product and the best service.

Was ist composite material?

Composite material is a very strong and durable composite material that is reinforced with glass fibers. This is the material that we use in the production of the base parts.
The material is "regenerated" which means that it is a recycled production material. The material can withstand heavy loads without breaking and it is therefore perfect for holding your parasol upright in your garden or on your balcony.
The material is also UV-resistant which ensures that the colours of the parasol base do not fade.

Did you know...? The glass fibre reinforced material that we use is so strong and flexible that it is also often used in the manufacturing of a lot of parts for car engines. Glasfaserverstärktes PA6 ist ein Material, das so stark und gleichzeitig so flexibel ist, dass es bei der Herstellung vieler Teile eines Automotors verwendet wird.

What is olefin?

Olefin is the name of the fibre used in the fabric of our sandbags. It is water-repellent and dirt-resistant which makes the sandbags very durable and resistant. Unlike a lot of other fabrics used for outdoor products, this fabric will never mould.

Fun fact: The man who invented Olefin, Giulio Natta, won a Nobel Prize with his colleague for his work on olefin fibers.

Was does Baser do for the environment?

At Baser, we always strive to be as carbon neutral as possible. We are working hard to protect the environment as much as possible in three important areas of our production:

  • We recycle everything we can. Nothing can go to waste. All broken plastic parts are re-melted and used to produce new parts. Recycled plastic is called “regenerated” and it is a deliberate measure to protect the environment when producing our parasol bases. Learn more about the regenerated material right here.
  • Because our parasol base is so light, less CO2 is emitted during transportation. One of the main contributors of CO2 is fuel used for transportation. The heavier a product is, the more fuel it takes to transport it. Our product, without sand, weights only between 2 and 3 kg.
  • Long-lasting plastic is not necessarily a problem for the environment. It depends on the way it is handled. That is why we always encourage you to use your parasol base for as long as possible and to recycle it when you no longer need it. Read more right here.

In addition, we work closely with our partners to optimize our production cycle as much as possible, in order to achieve an even more sustainable process.

Do any of Baser's products consist of recycled material?

Yes. The Baser parasol base is molded in a composite material called “regenerated”. “Regenerated” means that it is a recycled production material. This material can withstand heavy loads without breaking and it is therefore perfect for holding your parasol upright in your garden or balcony. The material is also UV-resistant and ensures that the parts of the parasol base don't embrittle and that the colours of the parasol base don't fade.

I do not want to use my Baser parasol base anymore. How do I dispose of it?

The composite parts (base, legs and locking ring) can all be recycled as plastic, so you can put them into a recycling bin. We recommend you keep the sandbags since you can use them for other purposes around the house, e.g. as doorstoppers or as weight for your drying rack.

A good deal: If you want a new Baser parasol base to replace your old one, send your old Baser parasol base back to us. By doing this, you will get a 10% discount as well as a free sandbag with your next purchase of a parasol base in our online shop.
We will then re-melt your old parasol base into new parts, protecting the environment as much as possible.

I'm experiencing a problem - what can I do?

The locking ring is stuck. What should I do?

Schluss mit Rohren und Sonnenschirmen, die nicht zueinander passen. Unser Sonnenschirmständer ist praktisch, weil er immer zu Ihrem Sonnenschirmstock passt, unabhängig von Form, Farbe oder Durchmesser. Mit anderen Worten, die perfekte Ergänzung für jeden Sonnenschirm.

Windgetestet bis 40km/h

If your locking ring gets stuck and you’re unable to loosen it, we recommend you do one of the following:

  • Lubricate the inside parts of the locking ring that are in direct contact with the legs of the parasol base with a little bit of liquid soap. This should make it easier to loosen the ring and slide it up.
  • Pour a bucket of hot water over the base of the parasol. When the composite material heats up, it retracts slightly, and you will be able to loosen the ring. Caution! Bear in mind that the parts of the parasol base could get very hot due to the hot water!

Tip: Push the parasol pole all the way down in the base before pushing the ring down. Ensure proper locking by pushing the ring down as far as possible.

My parasol rotates when it’s windy. What do I do?

If the parasol is able to rotate when in the Baser parasol base, it is usually because the locking mechanism of the ring has not been activated properly.

Therefore, make sure you have:

  • pushed the pole completely down to the bottom of the parasol base and that the legs of the parasol base are as close to the parasol pose as possible, before pushing the locking ring down.
  • pushed down the locking ring as far as possible.
  • placed the locking ring correctly. Make sure that the Baser logo is visible on the top side of the ring.
  • used a parasol with a pole diameter that fits your Baser parasol base.

Tip: If you use a parasol with a pole diameter that is too wide for your parasol base, it will not be possible to push the ring down far enough, and the locking mechanism will not be able to work properly.
On the other hand, if the pole diameter of your parasol is too narrow, you will be able to push down the ring too far making it impossible for the locking mechanism to get a tight enough grip around the pole.

If you have ruled out all the above-mentioned explanations, we recommend you disassemble your parasol base and then watch one of our video assembly guides and assemble your parasol base again as shown in the video.

The ring does not tighten properly. What should I do? 

There may be several reasons why the ring is not locking properly. Of course, you will be able to notice this if your parasol spins with the wind or if you are able to lift your parasol out of the parasol base without touching the locking ring.

To avoid this, please make sure that you have:

  • pushed the pole completely down to the bottom of the parasol base and that the legs of the parasol base are as close to the parasol pose as possible, before pushing the ring down.
  • pushed the locking ring down as much as possible.
  • properly placed the locking ring. For this, make sure the Baser logo is on the top and visible side of the ring.
  • used a parasol with a pole diameter that matches your chosen parasol base.

Tip: If you use a parasol with a pole diameter that is too large for the chosen model, it will not be possible to push the ring down far enough, and the locking mechanism will not be able to work properly. On the other hand, if the pole diameter of your parasol is too small, you will be able to push the ring too far down without it locking the pole as tight as possible.

If the above list does not help you solve your problem, we suggest you look at one of our video assembly guides and try to assemble your parasol base as described.

My sandbag is dirty or stained. How do I clean it?

If the sandbag is dirty or stained, it can be washed at 40 degrees in a washing machine which should make it look just like new.

Most stains will disappear with soap and water. However, if the stains do not wash off, you can rub the stains with a little bleach. The color of fabric is strong enough to resist the bleach, so the sandbag won’t lose its color.

If you still cannot remove the stain, please contact us.

How to maintain my Baser products?

Generally, it is not necessary to maintain a Baser parasol base. All the materials used to produce the Baser parasol base are weather-, stain- and dirt-resistant. If your sandbags should get stained, simply wash it in the washing machine at 40 degrees, and it will look like new again.

My parasol base is broken. What should I do?

If one or more parts of your parasol base should break, please send us an e-mail with a description of the damages and pictures of the broken part(s).
Make sure the images clearly show the damage and remember to describe the damage in your e-mail, explaining the problem and what happened.

Once we receive your e-mail, we will contact you to find a solution.